Return
You have 14 days upon receipt to make a return request and return your package to us.
Returns are free in Metropolitan France for an exchange or a store voucher. This does not apply to discount items.
If you wish to receive a refund, return shipping costs will be your responsibility.
To take advantage of the free return, you can send us a request by email using the contact form or by email to hello@emzi-paris.com, mentioning the order number and your contact details.
In the same time, you can initiate your return request on the website by following the steps below 👇
Items with soles or uppers that have been damaged during your try-ons cannot be returned.
To initiate a return request:
- Log in to your account.
- Go to "Order History."
- Select the product you wish to return, then submit a return request by specifying the reason for the return.
- The return status will change to "Pending Confirmation."
Returning the package:
- The package must include the item to be returned, in its complete original packaging, along with the delivery note.
- It should be sent to the following address:
MZ Made For Petite
5 Allée Alfred Sisley
78160 Marly Le Roi
France - Upon receipt, please allow us a few days to process your package and verify the condition of the product.
Refund conditions
- You have 14 days from receipt of your order to request a return.
- For a return to be accepted, the item must be returned intact, unworn, in its original packaging, complete and in perfect condition.
The package includes: the shoe box, its lid, the kraft paper and the sole protector (for leather soles).
Items with damaged soles or uppers will be automatically returned to the sender.
Refund period
- If your return is accepted, we undertake to reimburse you within 14 working days of receipt of the package.
For any other questions about deliveries and returns, you can contact us via the contact form or by email: hello@emzi-paris.com