Return
Returns are free within mainland France for an exchange or store credit. This does not apply to discount items.
If you wish to receive a refund, return shipping costs will be your responsibility.
You have 14 days upon receipt to make a return request and return your package to us.
All return/echange requests must be submitted by email via our contact form or directly to hello@emzi-paris.com, including:
- order number
- contact details
- reason for your return
Once your request is approved, we’ll send you the return instructions.
🔄 Return conditions
- Items must be returned in their original condition, unworn, and in their original packaging.
- Products with marked or damaged soles or uppers will not be accepted.
📦 Return address:
MZ Made For Petite
5 Allée Alfred Sisley
78160 Marly Le Roi
France
Please allow a few days for us to process your return once the parcel has been received.
Refund conditions
- You have 14 days from receipt of your order to request a return.
- For a return to be accepted, the item must be returned intact, unworn, in its original packaging, complete and in perfect condition.
The package includes: the shoe box, its lid, the kraft paper and the sole protector (for leather soles).
Items with damaged soles or uppers will be automatically returned to the sender.
Refund period
- If your return is accepted, we undertake to reimburse you within 14 working days of receipt of the package.
For any other questions about deliveries and returns, you can contact us via the contact form or by email: hello@emzi-paris.com